Collaborative Web 2.0 tools in HR 23 Nov 2009, 3:52 pm Most HR organizations are responsible for managing their company's training department. In today's world learning is considered to be a life-long practice. Company information changes sometimes on a daily bases requiring new information to be dispersed across the company quickly, accurately, and consistently.
F2f training in a classroom setting is the norm for teaching in most corporations, with the occasional WebEx session to conduct conference calls and provide up-to-date product changes, but how do businesses keep their employees on the cutting edge in selling techniques, problem solving, critical thinking, and build solution teams made up of global members? How do companies ensure that information is flowing up and down the organization and sharing microcontent? Generally, they don't train to this level of performance. Those companies that can harvest solutions to these issues will be successful, dominate players in the 21st century.
Companies have traditionally incorporated technology extensively in marketing, research, manufacturing, finance, but how has technology advanced training and development? In education, we are seeing major breakthroughs in the use of Web 2.0 tools that promote learning and teaching by creating collaborative communities. By using synchronous technologies and asynchronous tools, like blogs, wikis, microblogs, and social networking tools, learning and teaching becomes and interest-driven and friendship-driven peer based learning dynamic, which has a different structure from formal instruction. These groups develop strong powerful drivers for learning.
Traditional learning models are no longer relevant to real-world needs. Web 2.0 tools have created a whole new way of learning. Collaborative learning encourages employees to ask hard questions; define problems, take charge of conversations when appropriate, participate in setting goals, standards, benchmarks, and assessments. Collaborative work is powerful when it involves flexible, learning-centered investigation that brings professionals together with like needs and become producers of knowledge in knowledge-building communities.
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